Shipping & Returns

We deliver across Indonesia. Standard shipping is free with no minimum order, and every parcel is packed by hand in our studio.

Delivery options

Service	After dispatch	Cost
Regular	2–5 working days	Free
Express	1–2 working days	Rp 60.000, free on orders above Rp 1.000.000

Delivery times start when the parcel is handed to the courier (JNE, J&T or SiCepat) and apply to most cities on Java and Bali. Other islands and remote areas can take a few days longer.

When your order ships

• Ready-to-ship sets and essentials: packed and dispatched within 2–4 business days after your payment is confirmed.
• Custom sets: made to order in 7 days after payment, then dispatched with the delivery times above.
• Mixed orders: ship together once every item is ready, unless you ask us to split them.

As soon as your parcel leaves the studio, we send the courier name and tracking number to your mobile number. You can also find them under My orders.

Address and delivery

Please check the recipient name, mobile number and full address before placing the order. If something needs changing, tell us before the parcel ships. A parcel returned because of an incomplete address or an unreachable recipient is re-sent at the recipient's cost.

Returns

You may return a set within 14 days of delivery if it is unopened and in its original condition. For reasons of hygiene, we cannot accept:

• sets that have been applied or whose adhesive has been used;
• custom sets, which are made to your order;
• opened nail essentials such as glue, gel and cuticle oil;
• free gifts, unless returned with the order they came with.

To start a return, contact us with your order number. Return shipping for a change of mind is paid by the customer. Once the parcel arrives and is checked, we refund the item price to your bank account within 3–5 business days.

Size exchange

If a set does not fit after following the size guide, we exchange it for another width size within 14 days of delivery, as long as the nails have not been applied. You may open the box to hold the nails against your fingers. The replacement set ships free.

Damaged or incorrect items

If a set arrives damaged, incomplete or different from your order, contact us within 7 days of delivery with photos of the parcel and the nails. An unboxing video helps us resolve it faster. We send a replacement or refund the item in full, including any shipping costs.

Cancellations

• Before payment: let us know, or simply leave the payment incomplete. Orders that remain unpaid after 24 hours may be cancelled.
• After payment, before dispatch: ready-to-ship items are refunded in full.
• Custom sets: can be cancelled until production starts. Once work on your set has begun, it can no longer be cancelled.