Customer Service

We are happy to help with sizing, orders, payment and care. Our team replies within 1–2 business days, and chat is usually faster during service hours.

Contact us

• WhatsApp: +62 881-0808-51111
• Email: [email protected]
• Instagram & TikTok: @beelyid
• Service hours: Monday to Saturday, 09.00–18.00 WIB
• Contact form: send us a message and we reply by email.

For questions about an order, please include the order number (for example BL190245). You will find it on the confirmation page and under My orders.

Payment

After you place an order, the chat opens with your order summary. We confirm the total and send the bank transfer or QRIS details there. Please complete payment within 24 hours; your order is packed once the payment is confirmed.

Order status and tracking

We message you when your order is confirmed and again when it ships, with the courier name and tracking number. If you ordered with an account, the same details appear under My orders.

Changing an order

Need a different size, shape or address? Contact us as soon as possible. We can change anything before the parcel ships, and custom sets before production starts.

Fit, returns and damaged items

Size exchanges, returns and damaged items are covered in Shipping & Returns. Application, removal and care tips are in How to apply and the FAQ.